Delivering experiences. Building relationships.
Struggling to balance cost and customer experience in your contact center? You can achieve both. Start your transformation today with cloud based call center software solutions.
Control costs
30% reduction in average handle time
Make customers happier
30% reduction in abandon rate
Grow faster
350% ROI on Contact Center Investment
Work efficiently
64% increase in customer calls during peak seasons — boosting revenue
The industry leader for a reason. Several, actually.
You love caring for your customers. We love building the technology to help you do it. Simple. Powerful. Flexible. There’s a reason NICE CXone is the industry leader.
Secure. Simple. Scalable. Stable.
Whether you’re just starting or rolling out a large-scale multi-site and multi-national deployment, CXone gives you the security and reliability you need—with plenty of room to grow.
Get smarter with integrated AI.
CXone for Enterprise comes with advanced artificial intelligence built right into your operations, so your agents, customers, and supervisors turn insights into smarter, more efficient work.
Easy integrations and limitless Innovation.
Our open API-based platform means you can easily integrate any enterprise app or build your own innovative apps.
Do it all with CXone.
CXone is the only call centre solution software for enterprises that unifies omnichannel routing, analytics, workforce optimisation, automation and AI on an open cloud platform.
The industry experts love us.
NICE CXone has been recognized as a Gartner Magic Quadrant™ Leader for CCaaS for the seventh consecutive year and is the only Leader in both CCaaS and WEM reports.
Company facts
Industry’s best service level agreement of 99.99%
16 years in the cloud
Used by 620,000+ cloud contact centre agents
85 of fortune 100 clients
Used in over 100 countries
It’s your goal. We’re here to help you achieve it.
CXsuccess gives you access to the experts, processes, and tools you need to set up, onboard, and reach every single one of your goals.
Demo Videos
How CXone Empowers Contact Centre Agents
Contact centre agents using NICE CXone become productive faster and are more satisfied with their job. CXone reduces training time and improves agent retention by providing all the tools agents need to productively handle ACD-routed interactions regardless of channel (email, IVR, SMS/text). Watch the video to learn how agents using CXone can streamline and personalise true omnichannel interactions to increase CSAT while the CXone MAX Agent interface boosts performance with integrated reporting, dashboards and workforce management.
Demo Videos
Better manage core operations
See how IT Leaders can take advantage of industry-leading availability and security, and benefit from the industry's largest cloud CX ecosystem.
Demo Videos
How CXone Empowers CX Directors (Video) | Call Center Software
Customer Service Directors make smarter business decisions with actionable, analytics-based insights from NICE CXone call center software. Watch the video to learn how CXone makes it easier to meet or even exceed business KPIs and metrics, raise the bar on quality management and helps reduce labor cost by optimizing staffing, lowering incoming contact volume and automating routine interactions.