Why live chat support services might be the perfect solution for your business?
Businesses have it pretty tough these days. For one thing, consumers are applying pressure for organizations to deliver exceptional experiences, fast issue resolution, and convenient communication options. As an example, Salesforce found that 67% of consumers report that their standards for customer experiences are higher than ever. On another front, businesses are also facing more pressure from the inside as employees become more vocal about the quality of their jobs.
When the stars align, companies can satisfy both their internal and external constituents. But when the customer comes first, sometimes employees just need to accept certain conditions of their jobs, good or bad. Customer service agents, in particular, can feel the weight of this dichotomy as they're on the front lines, interacting with customers every day.
Certainly one area where both customer and employee interests converge is customer service tools. Customers want to be able to use the best tools and so do employees. For customers, this means ones that are convenient, fast, and easy to use. And agents want tools with good usability that help them be successful.