How do you engage customers digitally?
From making a purchase online, to installing an app, to seeking customer service via social media, today’s customers are increasingly embracing digital channels when interacting with companies. And it makes sense. Digital channels are win/win for the buyer and seller. They allow customers to get answers and resolve their issues more quickly. And when digital customer experience is done well, customer loyalty soars and contact centers run more efficiently.
So how do you engage customers digitally? Here are six proven ways.