Contact center customer experience

Incredible experiences, Relationships that last.

Elevate your contact center with advanced solutions from NICE inContact that deliver the kinds of experiences that create long-lasting customer loyalty.

Customer satisfaction: Always essential, not always easy.

Today’s customers have high expectations—and rightfully so. But meeting and exceeding those expectations for premium service can be hard. If your call center is out of date, it’s even harder. But good news: We can help. And we can
make it simple.

Create experiences that wow.

Increase productivity everywhere

Now your agents can provide great experiences across multiple channels in a single conversation, no matter where they’re located.

Any channel, anytime

Deliver a smooth, high-impact customer experience across all channels.

Powerful collaboration. Faster resolution.

Empower your agents to collaborate within the contact center—and beyond—to resolve issues faster the first time.

Full of features. And possibilities.

Automatic Contact Distribution (ACD)

Route contacts across any channel or global site to the most qualified agent available to handle each customer based on their need.

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Interactive Voice Response (IVR)

Let your callers choose interactive voice responses for self-service inquiries, while freeing up your agents to handle more complex cases.

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My Agent eXperience (MAX)

From a single, simple user interface, agents can view consolidated data on customer sentiment, cross-channel interaction, handling, real-time queue, and more.

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CRM Integration

Get a head start on every conversation with more customer context –– from profile and purchasing behavior, to cross-channel history and more.

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Want more solutions? Try these.

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Demo Videos

Transform your business

Transform your business with great CX.

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Demo Videos

Route contacts to the right agent, the first time

Empower agents to positively and productively interact with customers on any channel with CXone Omnichannel Routing.

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Datasheets

NICE inContact CXone Omnichannel Routing Brochure (PDF)

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Resource Library