Schedule smarter with the ability to accommodate preferences and align agent skills with customer needs.
Stay ahead of ever-changing customer questions with proven agent coaching and training.
“Having our entire call center on the CXone platform has made it so much easier to run our care operations, which has led to improved member satisfaction and cost savings.”
-Gherman Duckworth, Senior Manager-Workforce, DentalPlans.com
Give your managers more streamlined control
With unified administration, you’ve got more control and a simpler way to manage your contact center.
Simplify Workforce management
Simplify everything from forecasting to scheduling without juggling spreadsheets or multiple applications.
NICE inContact Quality Management Analytics
Now you can evaluate every agent and interaction with pinpoint accuracy.