Make better experience the expectation.
Raise the bar
Continue to motivate and engage agents with ongoing performance data.
Empower supervisors
Decrease supervisor workloads, so they’re free to make a bigger impact.
Gain real-time visibility
Provide more transparency for a roadmap to success.
Engage your agents
Keep agents inspired and in-the-game.
Foster teamwork
Unite behind common goals to create an environment of friendly competition.
Dial performance up a notch or two.
With direct, continuous feedback, agents have the visibility and tools to create their own success. See how.
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Total performance management.

Help your employees improve and meet your organizational goals with a social environment that delivers more transparency and continuous feedback – by bringing multiple sources together with customizable KPIs and intuitive dashboards.

With CXone Performance Management, you get real-time, personalized insights and scorecards together with gamification, wallboards, and a motivating virtual storefront for prizes. It’s an engaging, rewarding path to providing the performance and transparency that leads to better customer experiences.
Introducing CXone Performance Management.
Learn how you can build a culture of continuous improvement by bringing KPIs, dashboards and gamification into a single platform built for better performance.
man with laptop
“With CXone Performance Management dashboards, agents can see their important KPIs in real-time. We’ve also built dashboards for directors and managers – they get a higher-level view of arrival patterns, performance, and a real-time view of how their agents are doing.”
David Ernest
Manager, Contact Center Technology Sunrun
Fine tune your performance.
Inspire improvement
Create healthy competition with peers and provide feedback that moves the needle with personalized, eye-catching real-time dashboards.
Hit your goals together
Turn improvement into a group effort by aligning performance goals up and down the organization, holding everyone accountable for results.
Game on
Gamification makes performance improvement less humdrum -- and a lot more fun – when agents compete against their peers, and themselves, to win big.
See the whole picture
Access all relevant contact center performance data in one view with metrics aggregated from all relevant data sources in real-time.
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Webinars

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