Tap into your team’s potential.

When your agents have instant visibility into performance and more power over scheduling, work becomes faster, transparent, and more collaborative.
Open Cloud Foundation AI and Automation Workforce Engagement Omnichannel Routing Customer Analytics
What contact centre leaders are saying about NICE inContact.
Give your agents everything they need.
With CXone call centre software, your agents get the real-time data and industry-leading AI technology they need to turn even the smallest interactions into big-time opportunities.
Workforce Management
Anticipate business demands with smarter scheduling that keeps SLAs up and costs down.
Quality Management Analytics
Deliver a better customer experience through targeted, actionable agent feedback.
Call Centre Recording
Easily capture all your contact centre recordings for your centre’s regulatory requirements.
Performance Management
Keep improving—and stay aligned with your organisational goals.
Don’t choose between efficiency and experience. Get both.
See how CXone Workforce Management software helped Hoveround cut costs and deliver a better experience while boosting efficiency.
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"It’s very simple and clean. Navigation is easy. It’s responsive. It looks good and works really well — how often can you say both of those phrases in the same sentence about technology? We’re really ecstatic about it, and the unified interface has definitely improved our service levels.”
Brandon Wade
Telecommunications Manager Rentpath
Find new ways to be even better.
When real-time data, accurate forecasts, and fully integrated technology come together, you can deliver a consistent customer experience every time with an optimised workforce.
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Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Customer Stories

Keeping pace with constant change

Learn how Wine Country Baskets manages fluctuating call volume and chaotic scheduling with NICE inContact.

Datasheets

NICE inContact CXone Workforce Engagement

Demo Videos

Simplify Workforce management

Simplify everything from forecasting to scheduling without juggling spreadsheets or multiple applications.