Tap into your team’s potential.

When your agents have instant visibility into performance and more power over scheduling, work becomes faster, transparent, and more collaborative.
Open Cloud Foundation AI and Automation Workforce Engagement Omnichannel Routing Customer Analytics
What contact centre leaders are saying about NICE CXone.
Give your agents everything they need.
With CXone call centre software, your agents get the real-time data and industry-leading AI technology they need to turn even the smallest interactions into big-time opportunities.
Workforce Management
Anticipate business demands with smarter scheduling that keeps SLAs up and costs down.
Quality Management Analytics
Deliver a better customer experience through targeted, actionable agent feedback.
Call Centre Recording
Easily capture all your contact centre recordings for your centre’s regulatory requirements.
Performance Management
Keep improving—and stay aligned with your organisational goals.
Don’t choose between efficiency and experience. Get both.
See how CXone Workforce Management software helped Hoveround cut costs and deliver a better experience while boosting efficiency.
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"It’s very simple and clean. Navigation is easy. It’s responsive. It looks good and works really well — how often can you say both of those phrases in the same sentence about technology? We’re really ecstatic about it, and the unified interface has definitely improved our service levels.”
Brandon Wade
Telecommunications Manager Rentpath
Find new ways to be even better.
When real-time data, accurate forecasts, and fully integrated technology come together, you can deliver a consistent customer experience every time with an optimised workforce.
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Customer Stories

Keeping pace with constant change

Learn how Wine Country Baskets manages fluctuating call volume and chaotic scheduling with NICE CXone.

Datasheets

Unlock your team’s potential

NICE CXone Workforce Engagement (WEM) unlocks your team’s potential by providing tools to inspire employee self-improvement, amplify quality to enhance customer experience, reduce labour waste, and ensure regulatory compliance. Patented technology powers the industry’s most intelligent forecasting, fosters employee ownership and accountability, and gives agents one experience across a cloud platform. As a natively developed suite, CXone WEM unifies workforce management, quality management, performance management and recording to deliver a better experience for agents, supervisors, and customers. With reduced effort and increased flexibility, you can achieve an optimal balance between operational efficiency and a superior customer service.

Demo Videos

Simplify Workforce management

Simplify everything from forecasting to scheduling without juggling spreadsheets or multiple applications.