Voice as a Service

CXone Voice as a Service (VaaS)

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Open Cloud Foundation

Quality optimised voice and data services

CXone Voice as a Service is a network connectivity suite delivering flexible and reliable telephony services built specifically for the contact centre. NICE inContact delivers a full range of telephony options, with guaranteed voice quality, backed by the industry’s only voice service level agreement (SLA) based on the Mean Opinion Score (MOS)
Guaranteed voice quality

Every day, for every call, NICE inContact is measuring voice quality

Trust

Trust an SLA that meets a mean opinion score (MOS) of 3.9+ and 99.9% availability

Monitor

Monitor voice quality based on industry-leading indicators and methodologies

Protect

Protect your revenue by minimising abandoned calls and increasing connect rates

Create

Create a better customer experience with exceptional call quality at first contact

MOS score table
Turnkey telephony

Customised connectivity to meet your needs

Solve

Solve all of your network connectivity needs, with a complete suite of voice products

Design

Design a connectivity plan to support your specific needs

Combine

Combine the strength of connectivity and the contact centre with one trusted source

Benefit

Benefit from the experience of a dedicated telecom expert every step of the way

No more lost calls
Guaranteed 99.99% uptime for every customer

Ensure

Ensure the health of your solution with 24/7/365 active/active configuration and geo redundancy

Rely

Rely on proactive diagnostic tools and contact centre expertise

Navigate

Navigate simple, accessible user guides and resources for all telecom services

Troubleshoot

Troubleshoot answers to your questions in minutes instead of hours or days
Connectivity designed for you
With the right functionality for your contact centre

Connect

Connect with direct inward dial, local numbers, and dedicated connections

Mobilise

Mobilise your team to work from anywhere with Web RTC softphone and IP voice

Simplify

Simplify your infrastructure with PSTN, ISDN or MPLS configurations

Unify

Unify your global workforce with toll-free numbers and follow-the-sun routing
Our patented technology provides
  • Network security and monitoring
  • Industry leading Mean Opinion Score
  • Data Services and more
Ready to transform the way you achieve
your customer experience goals?
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