CXone Voice as a Service (VaaS)

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Quality optimised voice and data services

CXone Voice as a Service is a network connectivity suite delivering flexible and reliable telephony services built specifically for the contact centre. NICE inContact delivers a full range of telephony options, with guaranteed voice quality, backed by the industry’s only voice service level agreement (SLA) based on the Mean Opinion Score (MOS)
Guaranteed voice quality

Every day, for every call, NICE inContact is measuring voice quality


Trust an SLA that meets a mean opinion score (MOS) of 3.9+ and 99.9% availability


Monitor voice quality based on industry-leading indicators and methodologies


Protect your revenue by minimising abandoned calls and increasing connect rates


Create a better customer experience with exceptional call quality at first contact

MOS score table
Turnkey telephony

Customised connectivity to meet your needs


Solve all of your network connectivity needs, with a complete suite of voice products


Design a connectivity plan to support your specific needs


Combine the strength of connectivity and the contact centre with one trusted source


Benefit from the experience of a dedicated telecom expert every step of the way

No more lost calls
Guaranteed 99.99% uptime for every customer


Ensure the health of your solution with 24/7/365 active/active configuration and geo redundancy


Rely on proactive diagnostic tools and contact centre expertise


Navigate simple, accessible user guides and resources for all telecom services


Troubleshoot answers to your questions in minutes instead of hours or days
Connectivity designed for you
With the right functionality for your contact centre


Connect with direct inward dial, local numbers, and dedicated connections


Mobilise your team to work from anywhere with Web RTC softphone and IP voice


Simplify your infrastructure with PSTN, ISDN or MPLS configurations


Unify your global workforce with toll-free numbers and follow-the-sun routing
Our patented technology provides
  • Network security and monitoring
  • Industry leading Mean Opinion Score
  • Data Services and more
Ready to transform the way you achieve
your customer experience goals?
Call us to talk to a specialist
Call us at 0-800-404-9727 to talk to a specialist
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Learn more about our solutions
Learn more about our solutions
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