CXone UCaaS Integrations

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Enable seamless collaboration between contact centre agents and experts in their organisation

CXone UCaaS integration enables seamless collaboration between your contact centre agents and experts anywhere in your organisation. Easy-to-deploy, pre-built integrations provide a single solution for formal and informal contact centre agents.

Handle contacts


Access business-wide


Improve customer


Boost agent


Increase first
contact resolution (FCR)

Industry-leading UCaaS Integration software
Reduce agent distractions
Provide a unified agent interface and ensure that availability of your agents is consistent and consolidated across UCaaS and your contact centre
  • Let agents focus on a single interface
  • Integrate directly into My Agent eXperience - MAX
  • Automatically synchronise presence information
Simplify implementation & maintenance
Using a pre-built solution, reduces costs associated with creating and maintaining a custom integration and speeds up deployment time.
  • Pre-built integrations that are ready to deploy
  • Scale seamlessly as requirements change
  • Eliminate custom integration costs
Support informal agents
Integration with unified communication tools enables informal agents to handle customer contacts in a structured, fully integrated manner, anywhere on any device.
  • Route calls to informal agents on any device
  • Expand options when agents are unavailable
  • Track and report on contacts routed to employees outside the contact centre
Empower agents to collaborate with experts
Access expertise anywhere in your organisation, in real time, to resolve increasingly complex customer interactions.
  • Access to presence information from a UC tool
  • Seamlessly integrate into agent interface
  • Enable agents to reach out to subject matter experts
What is Call Centre Software?
Call Centre Software is a suite of tools that enable organisations to handle customer issues from any channel, improve the performance of their agents, analyse data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimisation, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.
Ready to transform the way you achieve
your customer experience goals?
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