Unified Communications (UC) Integrations with contact center software
Expert access through synchronized presence and instant engagement
Drive cross-functional productivity, agent satisfaction and improved KPIs such as First Call Resolution and Average Hold time through instant engagement using both tools in a single agent interface.
Intelligent contact routing ensures agents collaborating internally through UC show unavailable for contact handling, resulting in reduced average hold time and improved CSAT.
UC and agent desktop without jumping back and forth between applications
One login for all tools and interfaces, creating seamless agent experience
with knowledge workers and SMEs across the organization
Beyond the confines of the contact center
IT costs with a pre-built, well-tested solution
Learn more about our UCaaS Integrations
- Let agents focus on a single interface
- Integrate directly into My Agent eXperience - MAX
- Automatically synchronize presence information
- Route calls to informal agents on any device
- Expand options when agents are unavailable
- Track and report on contacts routed to employees outside the contact center
- Access to presence information from a UC tool
- Seamlessly integrate into agent interface
- Enable agents to reach out to subject matter experts
- Pre-built integrations that are ready to deploy
- Scale seamlessly as requirements change
- Eliminate custom integration costs
your customer experience goals?