Training and Education
CXsuccess Training Overview
At NICE inContact, we understand every training engagement is unique. Choose a tailored delivery plan that fits your organization. Our courses are built by product experts, designed to accelerate productivity and facilitate product adoption. The program is intended to promote a long-term partnership, aimed at developing expert users, delivering continuous business improvement.
Enabling You for Success
We offer great education options, developed and taught by our contact center experts, for transforming your staff. Choose from these flexible options:
Instructor-Led Classroom Training
It’s your choice: come to our education facility in Salt Lake City, Utah (it’s beautiful here), or our really smart trainers can come to you. Our instructor-led classroom training is designed to deliver advanced product training, including hands-on assessments in the customer environment. The classroom provides an uninterrupted and focused environment. Simply tell us how many days and classes you would like to spend with our expert trainers.
Remote Instructor-led Training
Enjoy the perks of instructor-led training without the travel and expense costs. This is a great option for foundational training, refresher courses, or customers with multiple locations.
Learn at your own pace with web-based eLearning solutions, deliver training for new hires, and repeat courses as many times as needed. at your own pace. NICE inContact is continually expanding “on-demand” course content. Our team can prescribe education paths for the different job roles in your organization. Unlimited access is available from our learning management system (LMS) – or you can host the content in your own LMS allowing for access control and reporting.
- Easy to train new employees
- Targeted Delivery Options: Classroom Training, Train-the-Trainer, Self-paced eLearning, Instructor-Led Virtual Training
- On-Demand Access
- Comprehensive Assessments
What Our Customers Say