Contact center integrations
with RingCentral Office

CXone UCaas Integrations

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Seamless collaboration between contact center agents and experts in the organization

NICE inContact CXone UCaaS Integrations are pre-built adapters connecting the contact center to RingCentral’s UC tools facilitating expert access through synchronized presence and instant engagement bringing together the two platforms in a unified agent interface. 

Drive cross-functional productivity, agent satisfaction and improved KPIs such as First Call Resolution and Average Hold time through instant engagement using both tools in a single agent interface. 

Intelligent contact routing ensures agents collaborating internally through UC show unavailable for contact handling, resulting in reduced average hold time and improved CSAT.
RingCentral
Utilize

UC and agent desktop without jumping back and forth between applications

Unify
One login for all tools and interfaces, creating seamless agent experience 
Connect
with knowledge workers and SMEs across the organization
Collaborate
Beyond the confines of the contact center
Reduce
IT costs with a pre-built, well-tested solution
Ready to transform the way you achieve
your customer experience goals?
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