Contact center integrations
with Fuze

CXone UCaas Integrations

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Seamless collaboration between contact center agents and experts in the organization

NICE inContact CXone UCaaS Integrations are pre-built adapters connecting the contact center to Fuze UC tools facilitating expert access through video and collaboration bringing together the two platforms in a unified agent interface. 

Drive cross-functional productivity, agent satisfaction and improved KPIs such as First Call Resolution and Average Hold time through instant engagement using both tools in a single agent interface. 

Intelligent contact routing ensures agents collaborating internally through UC show unavailable for contact handling, resulting in reduced average hold time and improved CSAT.

UC and agent desktop without jumping back and forth between applications

One login for all tools and interfaces, creating seamless agent experience 
with knowledge workers and SMEs across the organization
Beyond the confines of the contact center
IT costs with a pre-built, well-tested solution