Better CX, greater agility. Now secure and compliant.
Redefine the citizen experience
Citizens expect more. Now you can deliver.
Uptime, all the time

Downtime is out the window with our performance guarantee.
Built-in scalability

Cloud technology designed to grow with you, when you need it.
The citizen experience, evolved.
From agents and supervisors, to admins – CXone helps your entire team transform your call center, starting with better citizen experiences.
Watch video

Need FedRAMP? You’ve come to the right place.

Our FedRAMP compliant platform is the first cloud contact center to receive Authorization to Operate (ATO). And it’s built to help government agencies act smarter and respond faster to ever-changing citizen expectations. Government contact centers now have a clear path to the cloud that meets federally mandated security, reliability, availability, and performance requirements – we’re here to help.
What is FedRAMP?
The Federal Risk and Authorization Management Program (FedRAMP) sounds confusing, but doesn’t have to be. We take care of the heavy lifting for compliance, so you can focus on your citizen experience.
man with laptop
“When the federal shutdown occurred, we anticipated a huge influx of calls related to applying for aid. With CXone, within 24 hours we increased our capacity to handle those calls.”
Bill Pemble
Director of State of Michigan Contact Centers
Meet the industry’s first FedRAMP complete cloud call center software.
Give citizens a better choice

Give your citizens the same omnichannel options they’ve come to expect with the private companies they communicate with.
Take your call center to the cloud
Make your entire operation more productive, effective, and responsive – at a pace that works for you.
Employees need CX too

Give your staff the tools they need to serve citizens quickly and efficiently – and feel good about their jobs in the process.
Create your dream team

Workforce engagement creates organized, happy and productive employees that exceed expectations.
We have security locked down
Protect private data with advanced security protocols.
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Webinars

Break down barriers to CX

More and more agency contact centers are adopting digital channels as a way of meeting citizen expectations and increasing engagement. Learn why digital interactions are a gamer-changer for today’s agencies.

Demo Videos

CXone FedRAMP Compliant Contact Center Solutions

In this video, we show you how government contact centers now have a clear path to the cloud that meets federally mandated security, reliability, availability, and performance requirements. NICE inContact CXone, the industry’s first true cloud contact center solution to receive FedRAMP Authorization to Operate (ATO), empowers government agencies to act smarter and respond faster to ever-changing citizen expectations.