Open Cloud Platform - CXone

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Power rapid innovation
NICE inContact Open Cloud Foundation powers rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly, and serves customers of all sizes globally. We guarantee industry-best 99.99% availability and offer easy customisation through RESTful APIs and DEVone developer program, plus CXexchange marketplace for pre-built integrations from ecosystem partners

Industry-leading reliability and security

CXone Open Cloud Foundation offers unparalleled security and reliability


Minimise lost revenue and service disruptions due to down time


Certifications to provide maximum security for your data


Industry-leading uptime and guaranteed voice quality


Hot standby with immediate failover

Call center open cloud platform

Customise and integrate with ease

CXone offers continuously expanded, updated, well-documented and tested application programming interfaces


Address unique business needs with DEVone Developer Program and Community and CXexchange


Develop new functionality with the same RESTful APIs we build on


Test APIs against your own data directly from the developer portal


Seamlessly integrate with pre-built CRM and UCaaS integrations

Open cloud platform

Scale global, feel local

Deploy anywhere with flexible, multinational options


Toll-free and local numbers in over 100 countries


Deploy locations and agents anywhere on the globe


Reduce agent attrition by providing a user interface in their language


Easily comply with data sovereignty laws

Call Center open cloud platform

Connect Clearly with customers

Quality optimised voice and data services


Depend on high quality connections backed by the industry's first & only voice SLA


Cost effective connectivity optimised to meet your needs


Never lose a call with guaranteed uptime and active/active failover


Streamline your telephony infrastructure and vendor relationship

Call Center open cloud platform
Our patented technology provides
  • A scalable, reliable, and secure cloud platform
  • Ability to deploy locations and agents anywhere around the globe
  • Easy and seamless extension and customisation
Ready to transform the way you achieve
your customer experience goals?
Call us to talk to a specialist
Call us at 0-800-404-9727 to talk to a specialist
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Live chat with a specialist
Learn more about our solutions
Learn more about our solutions
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