Be present and make it easy for your customers to interact whenever they need you – you’re just a mouse-click or a tap away.
Digital customer service
CXone Digital Customer Service enables contact centers to provide a superior customer experience across all digital channels today's customers want to use.
2020 Customer Experience (CX) Transformation Benchmark
2020 NICE CXone Customer Experience (CX) Transformation Benchmark, Business Wave surveyed over 1,000 global contact centre decision-makers in UK, US, Australia and Canada. Findings show rapidly growing role of digital channels for customer interactions, increasing investments in digital channels, artificial intelligence, and contact centre technology for seamless omnichannel experiences for customers.
3 Ways Agent Experience is Boosting Customer Experience
Anyone can deliver a good customer experience. But to deliver an experience that exceeds expectations and leads to lasting customer loyalty? That requires more. By giving your agents the right tools, skill development and focus, they can provide incredible experiences to your customers on every channel while forming unbreakable bonds. In this webinar, agent experience expert Lori Bocklund of Strategic Contact discusses how you can empower your agents to provide a 5-star experience to every customer. Find out why it’s more important than ever to focus on developing your agents See the vision for the optimized agent in 2020 and beyond Understand ways to develop your agents’ skills to enable them to solve complex requests Learn how setting consistent goals leads to consistent service See how your agents can resolve customer issues faster with the right tools Most importantly, you’ll learn how to leverage best practices in agent experience to take your Customer Experience to the next level!