Amazing experiences. No assembly required.
You put the customer first in all you do. So do we. Every day, we help companies of all sizes build customer relationships that last. How? Read on.
Platform
Boost your customer experience and build deeper loyalty with CXone, the most complete cloud native platform in the industry.
People
Our highly experienced and passionate CXsuccess teams provide the consistent, white-glove support and services you need for lasting success.
Less waiting, more chatting

Empower your agents to concurrently handle multiple chat and other digital interactions to use the time between customer replies in a productive way.
Boost CX and productivity with chat.
Most customers prefer chat, a single interface across channels makes agents more productive.
Check it out

Bring your website alive.

... and use co-browsing, file sharing and filling in online forms with your high value customers. Using one single interface for interaction handling, customer sentiment, data and interaction history across channels turns every interaction into a “personal affair”.

And CXone empowers agents to concurrently handle multiple digital interactions at a time which helps to increase productivity. Chatbots can take over simple interactions to unburden agents – just remember to ensure customers can reach and agent when needed.
Improve productivity and provide better CX using chat.

ECSI, provider of higher education solutions, saw the writing on the wall: Students wanted to interact in a faster and easier channel than voice. CXone Chat has made the grade: customer satisfaction is up, productivity has soared and cost continues to fall.

man with laptop
“With Advanced Chat and Cobrowse for CXone, the customer experience has dramatically improved with much shorter wait times, and our productivity has soared.”
Mike Bowman
Senior Contact Center Manager ECSI

Make customers and agents happy.

Improve CX
Turn your website from a static source of information into a dynamic hub for customer interactions by offering the channel your customers prefer and support your agents with customer data, sentiment and interaction history for a superior customer experience.
Reach out to salvage abandons
Recognize when high-value customers are lost or struggle with an order or a form and proactively reach out to provide hands-on support to help them succeed.
Boost cross- and upsell
Give customers real-time guidance with co-browsing and hands-on support with screen sharing, form filling and other collaboration tools.
Make chat more productive

Give your agents one interface that is optimized for handling one or multiple chat or other digital interactions at a time - audio and visual alerts help them keep track.
Help agents with tools and automation
Give agents the tools to streamline chat handling like message templates that reduce typing and help with speed and accuracy. Use bots to collect customer data or automate repetitive steps. With a chatbot, you can even turn entire chat interactions into self-service interactions.
Chat made easy

Use one platform to administer and manage the chat channel in lockstep with other digital channels, including chatbots and automation.
Make chat secure
Trust us to help you make chat safe and compliant with features like masking or targeted deletion of content subject to compliance.
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Webinars

Chat Boosts Contact Center KPIs

Most consumers today prefer chat. See how one customer uses chat to boost Contact Center KPIs.

Datasheets

The New Digital Landscape

Get your bearings in the NEW digital landscape – from web chat and email to social and mobile apps.

Demo Videos

CXone-Advanced-Chat-Gets-High-Marks-for-ECSI

In working with college and university clients and their students, ECSI saw the writing on the wall: Students didn’t like making phone calls. They wanted a different channel, one that was faster and easier. CXone Advanced Chat has made the grade: Client/student satisfaction is up, productivity has soared and costs continue to fall.