Customer service chat


Engage Website Visitors in Two-way Conversations.
Amazing experiences. No assembly required.
You put the customer first in all you do. So do we. Every day, we help companies of all sizes build customer relationships that last. How? Read on.
Platform
Boost your customer experience and build deeper loyalty with CXone, the most complete cloud native platform in the industry.
People
Our highly experienced and passionate CXsuccess teams provide the consistent, white-glove support and services you need for lasting success.
Less waiting, more chatting

Empower agents to handle multiple chat or other digital interactions to fill the wait between customer replies.
Boost CX and productivity with chat
Most customers prefer chat, a single interface across channels makes agents more productive.
Check it out

Bring your website alive.

Meet customers in one of their preferred digital channels, answer questions immediately and provide “hands-on” support. Reach out proactively to salvage orders, co-browse, file share and fill online forms with high value customers.

One interface for interaction handling, customer sentiment, data and interaction history across channels makes every interaction into a “personal affair”. And CXone empowers agents to handle multiple digital interactions to increase productivity. Chatbots can take over simple interactions to unburden agents – they can get involved if needed.

Improve productivity and provide better CX using chat.

ECSI, provider of higher education solutions, saw the writing on the wall: Students wanted to interact in a faster and easier channel than voice. CXone Chat has made the grade: customer satisfaction is up, productivity has soared and cost continues to fall.

man with laptop
“With Advanced Chat and Cobrowse for CXone, the customer experience has dramatically improved with much shorter wait times, and our productivity has soared.”
Mike Bowman
Senior Contact Center Manager ECSI

Make customers and agents happy.

Improve CX
Turn your website from a static source of information into a dynamic hub for customer interactions by offering the channel your customers prefer.

Reduce chat abandons
Recognize when high-value customers struggle and reach out to provide hands-on support to help them succeed.

Boost cross- and upsell
Give customers real-time guidance with co-browsing and hands-on support with screen sharing, form filling and other collaboration tools.
Make chat more productive
Provide one interface optimized for handling one or more chat or other digital interactions at a time.
Help agents chat faster
Use bots to automate repetitive steps and support agents with customer data, interaction history and chat templates for speed and accuracy.
Chat made easy
Use one platform to administer and manage the chat channel in lockstep with other digital channels, including chatbots and automation.
Make chat secure
Trust us to help you make chat safe and compliant with features like masking or targeted deletion of content subject to compliance.