Customer service chat
Engage Website Visitors in Two-way Conversations.
Empower agents to handle multiple chat or other digital interactions to fill the wait between customer replies.
Bring your website alive.
Meet customers in one of their preferred digital channels, answer questions immediately and provide “hands-on” support. Reach out proactively to salvage orders, co-browse, file share and fill online forms with high value customers.
One interface for interaction handling, customer sentiment, data and interaction history across channels makes every interaction into a “personal affair”. And CXone empowers agents to handle multiple digital interactions to increase productivity. Chatbots can take over simple interactions to unburden agents – they can get involved if needed.
ECSI, provider of higher education solutions, saw the writing on the wall: Students wanted to interact in a faster and easier channel than voice. CXone Chat has made the grade: customer satisfaction is up, productivity has soared and cost continues to fall.