Quickly connect more customers with the right resource and resolve more interactions, faster.
Uses skills, customer data, sentiment and Artificial Intelligence (AI) to match each customer with an agent that really “gets” them.
Quickly connect more customers with the right resource and resolve more interactions faster regardless of channel.
Differentiated routing uses customer data and sentiment for a better customer experience. Agents can use customer data to personalize each contact.
Use an intuitive, visual tool with predefined components and collaborate on routing flows, enabling even non-programmers to contribute.
Helping Teleflora nurture growth
See how Teleflora improved their customer experiences – and profits – with NICE CXone.
Giving NextGear room to grow
Discover how CXone helped NextGear Capital to become an industry leader with better customer service and increased efficiency.
More than the right solution. The right fit
How CXone makes customers happy by connecting the right customer with the right agent every time.