NICE inContact partners with you at every step for ongoing business value realization.
NICE inContact CXsuccess is a full suite of onboarding, education and technical consulting customer services that partner with you at every step for ongoing business value realization. CXsuccess enables you with the right people, processes, and tools for achieving your business objectives and CX goals.
With CXsuccess, contact center leaders gain a partner to support them every stage of their journey – from pre-sale through implementation and beyond – for long-term success.
CXsuccess Customer Services
- Designated, business-focused Customer Success Advisor
- Regular, personalized outcome-oriented business reviews
- Ongoing coaching to identify opportunities for greater efficiency, higher revenue & lower cost
- Collaborative team of experts assembled to resolve each issue
- Comprehensive Knowledge Base & Self-Service
- Global 24/7/365 omnichannel Technical Support with priority options available
- Choice of customer success packages and on-premises migration kits
- Tailored enablement drives successful adoption & productivity
- Highly customizable business use cases, scripting, and integrations