CXone Interaction Channels

Apple Business Chat
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Business messaging: a whole new way to interact with your customers

Use Apple Business Chat to connect with customers and improve customer experiences, increase agent efficiency and boost revenue. With CXone, your customers can use their preferred device to access the full range of Apple Business Chat features when they interact with your contact center. Attract and acquire new customers and deliver meaningful interactions that enrich ongoing relationships and foster loyalty. With a consolidated agent interface, handling Apple Business Chat interactions is quick and easy. With Apple Business Chat, your customers have access to your contact center wherever they are.
Simplify
Simplify how customers reach you to a single tap.
Improve
Improve CX by offering a choice of channels.
Unify
Unify the interface, just add Apple Business Chat to make agents more effective and efficient.
Reduce
Reduce management effort with a consolidated platform.
CXone Apple Business Chat channel
Consistent agent experience to deliver effortless cross-channel experiences
Empower agents with an intuitive, feature-rich interface for handling Apple Business Chat together with other digital interactions.
  • Reduce agent effort and training needs with a consolidated interface and consistent controls for all digital channels
  • Help agents focus on customer needsnot on navigating systems and screenswith a single interface that handles all voice and digital channels
  • Enable agents to handle interactions better and faster with immediate access to customer data and interaction history
  • Enrich your CRM data with bi-directional integration
Enterprise-grade messaging platform built for business use
Interact with your customers on a messaging platform that was created with business interactions in mind.
  • Connect with your customers using Apple Business Chat, a messaging platform built for business interactions
  • Build loyalty and trust by letting  your customers decide how to reach out, and what and when to share with you
  • Make interactions with your company using Apple Business Chat as easy for your customers as texting their friends
Quick and easy connections regardless of device
Let customers connect with you using Apple Business Chat on any iOS device:  iPhone, iPad, MAC or Apple watch.
  • Enable customers to reach out to you using any iOS device
  • Make it easy for your customers to reach you where it comes naturally to start a conversation, for example maps, Safari or search results
  • Offer a mobile app or enable messaging from your website
  • Provide one-click access to live agents when additional help is needed
Optimise Agent Productivity Optimise agent productivity
Increase agent productivity and satisfaction by giving them more control, more background and the ability to demonstrate interaction ownership in a familiar, consistent interface.
  • Enable agents to concurrently handle multiple interactions
  • Improve engagement and satisfaction by giving agents more control
  • Help agents to personalise interactions with immediate access to customer data, conversation history, and sentiment
  • Empower agents to decide which interactions to focus on first
  • Reduce training and ramp up time with a consistent agent interface

 

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