Healthcare

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The healthcare industry is being forced to innovate across the board to keep up with rising expectations for patient care and member services. Today’s healthcare contact centers are tasked with improving the patient/member experience to create better outcomes while simultaneously improving efficiency to drive down operational costs.

Learn more about our Solutions for Healthcare Providers

Learn more about our Solutions for Healthcare Payers

Reduce
Reduce operational costs related to patient care
Satisfy
Satisfy HIPAA and other regulatory requirements with secure data
Integrate
Integrate with existing CRM, EHR, and billing systems
Drive
Drive better patient and member satisfaction levels
Handle
Handle multi-channel communications from patients and customers
Details
Cloud Software for Healthcare Organizations
For providers, ranging from general practitioners to large hospital networks and systems, patient engagement is a key initiative. Effective, proactive patient communications are a critical part of the providers’ efforts to increasing patient involvement, reducing costs of providing care and managing overall population.
Maintain Compliance With Evolving Healthcare Regulations
We help our healthcare customers design solutions that ensure compliance with HIPAA and other industry standards most important to their businesses.
Multichannel Experience For Members/Patients
Patient and member communications preferences have changed and healthcare organizations must adapt to new channels like chat, email, social, and mobile.
Self-Service With Interactive Voice Response (IVR)
Give patients the ability to self-serve for simple information requests, scheduling, and billing inquiries, while enabling them to connect to a live agent for more difficult requests.
Better Revenue Management
Increase the efficiency of your billing and collections staff while providing a more pleasant experience for the patient.
Outstanding Member & Patient Experiences
With inContact, unique member and patient service strategies are at your fingertips. Now, your organization can engage with existing members and patients in a way that allows you to outshine the competition.
Client Testimonials
"We are able to contact more patients in a more cost-effective manner than before. And we installed the platform in under 45 days compared to a traditional system deployment which would have taken six to nine months."
Alan Clayton, WellStar Health System

Ready to transform the way you achieve
your customer experience goals?

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