Workforce Management

Ensure Contact Centre Compliance

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NICE inContact CXone, with blended, multi-channel contact handling promotes compliant contact handling and provides deep visibility into wait times, transfers and actions taken. With certifications in PCI, SOX, FCC and CPNI, we uphold the highest security standards for your data.
Route calls to agents trained in compliance techniques
Speech-enabled IVR can remove sensitive actions
Agent scripting ensures appropriate disclosures
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