Contact Centre Disaster Recovery

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Downtime at your contact centre isn’t an option. That’s why we offer a published uptime guarantee of 99.99%. If disaster strikes, quickly switch your call centre operations to agents located anywhere in the world or even deploy a temporary call centre. Our cloud delivery model means operations can be quickly scaled up or down based on demand.
Availability
Availability guarantee of 99.99%
Geographical
Geographically redundant data centres
24/7/365
24/7/365 network operations monitoring
Route
Route calls to agents located anywhere in the world
Cloud
Cloud delivery model means no hardware failures
Quick
Quickly scale up and down on-demand
What Our Customers Say
"Our favorite thing about NICE inContact's cloud-based workforce management solutions, first and foremost, is the stability and consistency.
We are 24/7 and the disaster hotline for LA County."

 

Amy Latzer
Chief Operating Officer
211 LA County
Ready to transform the way you achieve
your customer experience goals?
Call us to talk to a specialist
Call us at 0-800-404-9727 to talk to a specialist
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Live chat with a specialist
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Learn more about our solutions
Learn more about our solutions
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