Unlike notifications, proactive conversations invite the customer to respond by asking them a question, meaning you get to know exactly what each customer wants to do.
Most customer journeys last more than a day – engage each customer in a single, seamless conversation across the whole of their journey no matter how long it lasts.
Further increase automation with proactive conversations that connect with your systems to automate transactions and deliver over 90% automation/containment.
It’s no chatbot
It’s easy to confuse proactive conversational AI for a chatbot. Read on to learn why they’re fundamentally different.
43 days is too long
The average person will spend 43 days waiting on hold in their lifetime. Learn how to give customers time back with proactive conversation.
Get things right first time
Learn more about how Whirlpool increased right-first-time repairs by 85% using CXone SmartReach.