CXone Automation

CXone Automation & Artificial Intelligence (AI)

Streamline service delivery
CXone Automation and Artificial Intelligence is leading-edge, intuitive technology that eliminates mundane tasks and speeds resolutions of customer issues for better business outcomes. With intelligent self-service, agent-assisted and fully-automated alerts and actions, CXone Automation and Artificial Intelligence frees your contact centre from the busy work that inhibits innovation
Provide intelligent self-service
Empower

Empower customers to resolve issues quickly

Move

Move seamlessly between self-service and live agent support

Offer

Offer the right information at right time

Extend

Extend your workforce with intelligent bots & virtual agents

Reduce the need for manual intervention
Connect

Connect every service-impacting dot

Create

Create automatic alerts and actions based on real-time information

Adapt

Adapt quickly to changing conditions in your contact centre

Improve

Improve first call resolution with single-touch interactions

Give your agents the freedom to do their best work
Reserve

Reserve your agents for issues requiring a human touch

Answer

Answer repetitive questions automatically

Focus

Focus on customer service - not on low-level tasks

Reduce

Reduce handle time and after call work

Our patented technology allows you to
  • Quickly resolve common customer issues to improve first call resolution
  • Create automatic alerts and actions
  • Free your employees from mundane tasks
Ready to transform the way you achieve
your customer experience goals?
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