Comprehensive Contact Center Customer Satisfaction Surveys
Quantify your Customer Experience and Drive Action
NICE inContact CXone Feedback Management is a contact center customer satisfaction survey product that collects unbiased feedback and delivers immediate comprehensive voice of the customer insights across all channel interactions. Improve your customer experience and employee engagement with an intuitive interface and customizable views enabling agents and supervisors to identify opportunities to self-coach and improve. Simple interactive dashboards allow quick and easy analysis of survey results. Don’t just view survey results – empower leaders to effortlessly see inside the minds of customers to better understand their expectations, perceptions, and needs. Expand beyond the contact center to drive action across departments for optimal business performance.
- Gather unbiased customer insights
- Immediate feedback
- Retain "whole picture" context
- Deliver surveys via voice, web, or email
- Target right survey questions
- Flexible dashboards & reports
- Simple, customisable survey design tools
- Eliminate misinterpretation
- Funnel feedback straight from customer to agent
- Proactively identify patterns in behaviour
- Reduce agent training costs
your customer experience goals?