Consolidated agent desktop for fast, personalised service
NICE inContact CXone pre-built CRM Integrations consolidate your customer context and contact centre controls into a single interface, for more efficient agents and exceptional experiences. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalised service. Use your CRM data to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction.
Deploy integrations for Salesforce, Oracle Service Cloud, Microsoft Dynamics, ServiceNow, Zendesk, SAP, NetSuite, SugarCRM and Bullhorn in hours and scale them as your contact centre needs evolve.
And if you need to integrate with other off-the-shelf CRMs, or your own custom-built system, you can engage one of our trusted DEVone Partners.
- Synchronize interaction data and history
- Give agents insight into the customer's journey
- Tie back to voice call recordings
- Save and add comments to customer records
- Integrate contact center controls
- Provide agents a consolidated interface
- Simplify omnichannel interaction handling
- Pre-built integrations that are ready to deploy
- Salesforce, Oracle, Zendesk, Microsoft Dynamics, and more
- Eliminate costs of custom integrations
- Quick access to newly developed functionality
- Leverage customer data to optimize interactions
- Ensure routing to best qualified agent
- Self-service, automated workflows integrated with your CRM
Contact Center Packages for Salesforce
"Screen pops display an incoming caller’s information from Salesforce so agents already know who they’re talking to....This saves 2-3 minutes per call."
Vice President of Enterprise Business Technology
your customer experience goals?