Bullhorn CRM Integration

NICE inContact CXone Agent for Bullhorn
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Consolidated agent desktop for fast, personalised service

NICE inContact CXone Agent for Bullhorn consolidates your customer context and contact centre controls into a single interface, for more efficient agents and exceptional experiences. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalised service. Use your Bullhorn data to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction. Deploy your integration in hours and scale it as your business needs evolve. Drive breakthrough results and maximise your CRM value today!

Bullhorn CRM Integrations
Personalise
every interaction with holistic customer view
Increase
agent efficiency with unified agent desktop
Improve
decision making with unified reporting
Connect
customers to the right resource, right away
Accelerate
operational agility with a tested, pre-built integration
CRM and Call Centre Software Integration Features
Personalize interactions with context
Give agents a 360-degree view of the customer, including insights into previous interactions, regardless of channel.
  • Synchronize interaction data and history
  • Give agents insight into the customer's journey
  • Tie back to voice call recordings
  • Save and add comments to customer records

 

Increase agent efficiency & independence
A consolidated agent interface seamlessly integrates into the CRM system by streamlining omnichannel contact handling and shortening agent ramp-up and interaction handling times
  • Integrate contact center controls
  • Provide agents a consolidated interface
  • Simplify omnichannel interaction handling
Deploy & maintain with ease
Deploy an integrated solution in hours, not days or weeks. Download and apply updates or upgrades when it suits your schedule.
  • Pre-built integrations that are ready to deploy
  • Salesforce, Oracle, Zendesk, Microsoft Dynamics, and more
  • Eliminate costs of custom integrations
  • Quick access to newly developed functionality

 

Automate interaction handling
Our skills-based routing engine ensures every contact is automatically delivered to the best available agent, based on agent skills, agent skill level, customer profile, and contact center data.
  • Leverage customer data to optimize interactions
  • Ensure routing to best qualified agent
  • Self-service, automated workflows integrated with your CRM
Contact Centre Packages for Salesforce
Take your Salesforce CRM to the next level. CXone Packages add global, carrier-grade voice and an intelligent routing engine to native Salesforce digital channels allowing customers to connect to the right agent using their preferred channel of choice. In addition, CXone Packages extend your Salesforce desktop agent with fully integrated quality management, workforce management, interaction analytics and customer feedback applications empowering agents to deliver the very best customer experiences.
What our Customers Say

"Screen pops display an incoming caller’s information from Salesforce so agents already know who they’re talking to....This saves 2-3 minutes per call."

Pauline Mulvey 
Vice President of Enterprise Business Technology 
Mitchell International

 

What is Call Centre Software?
Call Centre Software is a suite of tools that enable organisations to handle customer issues from any channel, improve the performance of their agents, analyse data, and achieve their customer experience goals. Most modern software platforms include automatic call distribution, interactive voice response, workforce management and optimisation, a dialer for outbound communications, integration with Customer Relationship Management (CRM) systems, multichannel queues to handle different kinds of customer communications, and reporting.
Ready to transform the way you achieve
your customer experience goals?
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