Call Centre Collections System
"We used to make collections reminder calls manually to customers--not a good use of our agents’ time.
Now call lists are automatically created by pulling customer contact data from Salesforce,
and NICE inContact's Personal Connection™ OutBound Dialer makes the calls and drops recorded messages.
This frees our agents up to focus on high-value interactions, and it saves a lot of time."
Vice President of Enterprise Business Technology
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