Workforce Management

Call Center Collections System

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Overview

NICE inContact CXone, with blended inbound/outbound omnichannel contact handling, quickly routes contacts by pairing them with the most qualified agents and providing deep visibility into collections operations. The Commitment Manager also ensures call backs are made at the best time to maximize right party contacts.
Quickly
Quickly implement new collections programs
Automated
Automated messaging with live agent connect
Pay
Pay-as-you-go model
Costs in-line
Keep costs in-line with collection opportunities

What Our Customers Say

"We used to make collections reminder calls manually to customers--not a good use of our agents’ time.
Now call lists are automatically created by pulling customer contact data from Salesforce,
and NICE inContact's Personal Connection™ OutBound Dialer makes the calls and drops recorded messages.
This frees our agents up to focus on high-value interactions, and it saves a lot of time."

 

Pauline Mulvey
Vice President of Enterprise Business Technology
Mitchell International

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