Expert knowledge for better CX.
The start of most journeys
Meet customers and prospects at the true
start of their journey—an Internet search.
Better self-service experience
Make your customers feel like experts with answers that are easy to find on their own—any channel, any time.
Keep agents two steps ahead
Make life easier for customers who contact you by empowering agents with crucial insights and expert knowledge.
Extend knowledge wherever needed.
Extend knowledge wherever needed—from search engines to web pages and virtual agent bots—to ensure customers can find the answers they are seeking.

Smart knowledge self-service.

NICE CXone Expert is smart knowledge management that meets consumers at their point of need and makes the right self-service answers easy to find. As part of the CXone cloud native platform, Expert optimizes your organization’s content to improve the customer journey with effortless self-service, starting at Internet search and extending across web pages, bots, and digital channels.

Empower your customers with the most relevant content for self-service success and faster, more accurate agent-assisted answers without need for transfers and call-backs.

Introducing CXone Expert.
Boost your brand engagement with the power of Expert knowledge for unrivaled experiences that make every customer journey a success.
man with laptop
Make the right answers easy to find.
Knowledge everywhere, always available
Bring low-effort customer self-service experiences to mobile devices & search engines, web sites & chatbots.
Let customers decide when, where, and how
Give customers an immediate, on-demand option so they don’t need to call for help or wait for an agent to help.
One source of truth
for all
Global knowledge provides one source of truth for agents and customers on all of your sites, brands, locales, languages, and product lines.
When your agents shine, your CX does too
Reduce customer effort and frustration with well-equipped agents ready to assist your customers at the very first interaction.
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Webinars

Get smart: Using AI and automation to improve customer experience in your contact center

Listen as an industry expert and contact center leaders discuss how intelligent software and constituent-friendly tools are helping government agencies meet the unprecedented demand for services brought on by COVID-19. From providing 24/7 contact center service to answering routine questions and freeing agents to work on complex issues – AI and automation are engaging residents in new (and better) ways.

Demo Videos

Digital fluency done right! Smarter digital self-service experiences

Achieve the best customer experience and self-service success rates possible. See how NICE CXone is revolutionizing self-service by managing customer journeys where they really begin—starting at a search—and guiding customers to the most relevant self-service or proactive engagement with smarter bots across any channel.

White Papers

Omdia Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2020-21