Customer satisfaction surveys

All the insights you need; one survey solution.

Our survey application gives you the customer data and insights you need to create customer relationships that last.

Customer driven performance.

Put your feedback to work

Improve decision making, operations, experiences, and more through unbiased customer feedback.

See the bigger picture

Go beyond the call center to improve the entire customer journey.

Empower your agents

Equip your agents with the information and feedback they need to self-coach.

Recognize excellence

Now you can easily recognize and reward all your high-performing agents.

Share important data

Distribute the right data to the right people and departments across your entire organization.

Technology that powers your customer experiences.

Empower leaders to see inside the minds of customers to better understand their expectations, perceptions, and needs.

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Technology that powers your customer experiences.

Empower leaders to see inside the minds of customers to better understand their expectations, perceptions, and needs.

Watch video

CXone Feedback Management

NICE inContact CXone Feedback Management lets you easily collect unbiased customer feedback across multiple channels. With an intuitive interface, customizable views, simple, interactive dashboards, you get a better view of your customers’ expectations, frustrations, and needs – quick and effortlessly. Now you can resolve concerns faster and personally tailor every single interaction. Expand beyond your contact center to drive action across departments for optimal business performance.

“We use CXone survey results to understand customers’ perceptions and experiences....We use these answers to improve our products, processes, and enhance the customer journey.”

Bruce Gilbert

CTO Young Energy

Capture feedback, improve experience.

Know your customers better

Gather actionable, unbiased feedback, directly from your customers, immediately after every interaction.

Socialize customer feedback

Analyze data using flexible dashboards and adjust survey questions based on actual customer insights using easily customizable survey design tools.

Improve agent performance

Share feedback straight from the source to eliminate misinterpretation, then help your agents adjust and self-correct using direct customer feedback.

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Agent for Salesforce

Learn how CXone Agent for Salesforce provides a consolidated agent desktop for fast, personalized service.

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Customer Stories

Ensure agents are compliant

Learn how Trupanion uses CXone Interaction Analytics to their manage contact center compliance needs.

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Demo Videos

Customer satisfaction surveys help NextGear Capital improve quality

NextGear Capital is the largest independent inventory finance company in North America, providing credit for dealers to purchase car inventory. With a customer base of more than 22,000 dealers, NextGear Capital also provides a robust array of services and support. Learn how NextGear Capital gets customer feedback using NICE inContact’s Customer Satisfaction Survey tool to continuously improve customer experience.

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