Press Releases

2,000 Contact Center Agents Moved to the inContact Cloud Platform by Top Global Business Process Outsourcer

VIEW Jan 6, 2015

SALT LAKE CITY – January 6, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces another milestone in the adoption of cloud services by world-class enterprise companies with the latest move to the cloud by one of the largest global Business Process Outsourcers (BPO). This award-winning leader in the BPO marketplace is leaving aging premise software in favor of inContact’s solution by shifting more than 2,000 agents, spread across several countries, to the cloud.

NICE inContact CXone Named Best New Technology Solution by ICMI Global Contact Center Awards

VIEW Jan 1, 0001

Salt Lake City, June 14, 2018 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, was named the Best New Technology Solution by the ICMI Global Contact Center Awards. NICE inContact was recognized for its commitment to improving the customer experience at the ICMI Contact Center Expo on May 22, 2018, at the Walt Disney World® Resort in Orlando, FL.

NICE inContact brings together NICE and inContact with CXone, the world’s #1 cloud customer experience platform

VIEW Jan 1, 0001

Salt Lake City – October 9, 2017 – inContact (Nasdaq:NICE) today announced it has rebranded as NICE inContact, bringing together the industry-leading capabilities of inContact and NICE to better serve global enterprise and midmarket customers with its CXone unified cloud customer experience platform. NICE inContact continues its mission to help customers achieve their business goals, with market-leading cloud technology, outstanding expertise and service delivery, and an extensive, diverse partner ecosystem.