inContact’s 2015 User Conference (ICUC) will provide the contact center community the tools and resources needed to enhance the customer journey
SALT LAKE CITY – September 16, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, finalizes preparations for its upcoming users’ conference: ICUC 2015 Legendary Journeys Ahead. The conference will take place September 29 – October 1, 2015, at the Salt Palace Convention Center in Salt Lake City, Utah. This annual event brings together customers, prospects and partners, who will have access to more than 72 breakout workshops and sessions, a full day of technical training, along with a user experience lab. The three-day event will explore opportunities for cloud innovation at an unprecedented time of rapid change in the customer service arena.
“ICUC is our biggest event of the year where our active, passionate user community comes together to share best practices, learn about our latest innovations and network with our growing ecosystem of cloud partners,” said Paul Jarman, CEO at inContact. “This year’s entire agenda is geared to providing contact center professionals with the tools to create customer journeys that are legendary.”
A few of the industry thought leaders confirmed for this year’s conference include:
- Sheila McGee-Smith, President and Principal Analyst, McGee-Smith Analytics
- Justin Robbins, Senior Analyst and Community Services Member, ICMI
- Sheri Greenhaus, Managing Partner, CRMXchange
- Chris Lawson, Managing Partner, Lawson Concepts
In addition, more than 20 inContact customers will share real-world experiences and innovative customer service ideas including speakers from JustFab, Columbia Sportswear, 211 LA County, Arizona State University, Banfield Pet Hospital, Great Wolf Resorts, Check into Cash and others.
This year’s keynote session will feature noted author, consultant and keynote speaker Chip Bell, who will present on Innovative Service. Chip has helped many Fortune 100 companies with customer strategies that focus on the needs of today’s customers, who are notoriously selective and outspoken. He is a world-renowned authority on customer loyalty and service innovation.
ICUC 2015 will feature three role-based session tracks and three product-based session tracks. Each track is customized for professionals within the contact center industry, along with the specific product applications:
- Executive: C-level and senior leaders
- Technical: IT managers/directors, developers and staff
- Contact Center Manager: Contact center managers, supervisors and operational contact center leaders
- WFO – Verint: Contact center managers, WFM managers and analyst, contact center supervisors, quality assurance managers and other contact center roles in WFO
- WFO – Uptivity: Uptivity system administrators and end-users
- WFO Interactive: All conference attendees
For a detailed view of the agenda, visit the ICUC agenda page.
inContact customers should attend for the valuable networking opportunities that include a Welcome Reception, Legendary Bar and Lounge, Solutions Lounge, as well as the inContact Mojo Awards Luncheon.
The Solutions Lounge will feature inContact professionals and sponsors who will provide expertise and demonstrate products that integrate with the inContact Solution. Confirmed sponsors include: Alteva, RingCentral, Verint, Verizon, CallMiner-Eureka, RiverStar, Benchmark Portal, Customer Dynamics, Frontline Services, GM Voices, Gryphon, Interactions, SmartAction and Spice CSM.
- Learn more about ICUC 2015
- Register for ICUC 2015
- Follow @inContact on Twitter for #ICUC15
- Become a fan of inContact on Facebook
inContact is the cloud contact center software leader, helping organizations around the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging today, tomorrow and in the future. inContact continuously innovates in the cloud and is the only provider to offer core contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management. Winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,000 cloud contact center instances. To learn more, visit www.incontact.com.
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