Global company replaces outdated, inflexible technology with inContact’s Customer Interaction Cloud for its scalability, stability and seamless Salesforce integration
SALT LAKE CITY – June 23, 2016 – inContact, Inc., the leading provider of cloud contact center software and workforce optimization tools, today announced an international Fortune 500 company upgraded their contact center technology to inContact’s Customer Interaction Cloud. The company will transition 250 contact center agents, in several locations around the globe, to inContact’s scalable cloud solution.
The company chose inContact’s Cloud Contact Center
for its ability to consolidate multiple systems into one comprehensive solution. inContact’s flexible multi-tenant cloud applications will help this provider of consumer packaged goods meet fluctuating seasonal demands while the cloud’s stability provides the company with disaster recovery options that are easy to implement and manage. With geographically redundant data centers and follow-the-sun network operations monitoring to support a 99.99% uptime guarantee
, inContact offers their new customer industry-leading operational stability.
“As a provider of consumer packaged goods on a global scale, it’s vital for this Fortune 500 customer to stay competitive by keeping up with seasonal demands and, most importantly, to stay connected to their consumers,” noted Paul Jarman, CEO at inContact. “inContact’s Customer Interaction Cloud is a flexible and easy-to-use solution that allows multiple contact center locations to better scale up and down during peak seasons.”
inContact will support their new customer with an ecosystem of experts who develop and integrate within the cloud platform. Incorporating inContact Agent for Salesforce
to their existing CRM increases efficiency through a single interface which displays customer information on-demand, resulting in higher levels of customer service. inContact’s robust, real-time and historical reporting tools, provide increased visibility into contact centers operations allowing for more integrated internal processes and seamless customer experiences.
inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact supports over 6 billion interactions per year for enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions. To learn more, visit www.incontact.com
Market Street Partners