My Agent eXperience (MAX) wins notable award in first year of production
SALT LAKE CITY – February 9, 2016 – inContact, Inc., the leading provider of cloud contact center software and workforce optimization tools, today announced Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.
- Intelligent Address Book optimizes agent collaboration through one consolidated interface
- Advanced customer data synchronization with automatic screen-pops improves key metrics including Net Promoter Scores, First Contact Resolution, cross-sell, up-sell, and conversion rates
- Agent Empowerment through real-time displays of agent performance, productivity and skills rankings metrics
- True multichannel support for blended inbound and outbound voice, voicemail, email, chat, text and social media channels
inContact MAX was designed and built as an all-new cloud contact center agent interface based on extensive research with agents and supervisors in live contact center environments. MAX provides agents with a simpler, more efficient and engaging way to positively interact with customers at key moments of truth in the overall customer experience.
- View this video to find out how MAX streamlines contact center interactions
- Learn more about available cloud solutions from inContact
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