SALT LAKE CITY – September 8, 2016 – inContact, Inc., the leading provider of cloud contact center software and workforce optimization tools, has earned the prestigious Gold and Silver status in the 2016 Golden Bridge Awards® for inContact My Agent eXperience™ – MAX solution. inContact is Gold Winner in the Cloud Computing/SaaS category and Silver Winner in Technology Innovations – Best Product or Service of the Year.
The coveted annual Golden Bridge Awards program encompasses the world’s best in organizational performance, innovations, products and services, executives and management teams, women in business and the professions, innovations, best deployments, product management, public relations, marketing, and customer satisfaction programs from every major industry in the world. Organizations from all over the world are eligible to submit nominations including public and private, for-profit and non-profit, largest to smallest and new start-ups.
“It’s an honor to be named Gold and Silver winners by Golden Bridge Awards for this esteemed industry and peer recognition,” said Paul Jarman, CEO at inContact. “These awards are a testament of inContact’s commitment to helping companies transform customer experiences and achieve their business goals with our cloud solutions.”
inContact My Agent eXperience™ - MAX
is a dynamic, context-sensitive interface designed for the streamlined handling of all contact center interactions, regardless of channel. With MAX, your agents are ready to tackle their roughest days and most complex interactions with ease. Based on exhaustive research with agents and supervisors in live contact center environments, MAX is designed to be a simpler, more efficient and more engaging way for agents to positively interact with customers.
MAX improves agent experience and efficiency
MAX boosts contact center performance
MAX empowers agents to focus on the customer journey
Winners will be honored in San Francisco on Monday, September 12, 2016 during the annual SVUS Red Carpet Awards Ceremony Dinner.
inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. Recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG, inContact supports over 6 billion interactions per year for enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions. To learn more, visit www.incontact.com
About the Golden Bridge Awards
Golden Bridge Awards are an annual industry and peer recognition program honoring best companies in every major industry from large to small and new start-ups in North America, Europe, Middle-East, Africa, Asia-Pacific, and Latin-America, Best New Products and Services, Best Innovations, Management and Teams, Women in Business and the Professions, Case Studies, Customer Satisfaction, and PR and Marketing Campaigns from all over the world. Learn more about The Golden Bridge Awards at www.goldenbridgeawards.com
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