Cloud solution helps hotel chain compete in hospitality industry

VIEW Dec 28, 2016
Knowledge Management World - Carlson Rezidor Hotel Group has chosen a new solution to transition from its legacy contact center system. The global hotel chain is deploying Customer Interaction Cloud from inContact, a provider of cloud contact center software and workforce optimization tools.

7 Keys to Hiring and Managing Millennials in Your Call Center

VIEW Dec 14, 2016
Call Center Times - Young adults are popular recruits for contact centers given their energy, enthusiasm, and empathy. In 2015, Millennials surpassed GenX as the largest percentage of the U.S. workforce and cemented their foothold as the main demographic for customer service representatives...

Salt Lakes Tech Economy Continues to Grow

VIEW Nov 30, 2016
Building Salt Lake - Salt Lake City is no longer an emerging tech market. According to a new report by CBRE Group, a commercial real estate services and investment firm, Utah’s largest metro is now considered a “growth leader” in the high-tech software/services industry.

Improve First Call Resolutions for a More Profitable Holiday Season

VIEW Nov 28, 2016
CMSWire - As the year-end holiday season kicks into full gear, customer contact center agents will be tasked to maintain customer experience in the face of increasing demand... ​Every customer interaction has a huge impact on a company’s overall achievement, and the likelihood to maintain customer loyalty.

NICE inContact positioned by Gartner as a Leader in Magic Quadrant for Contact Center as a Service, North America

VIEW Oct 25, 2016

SALT LAKE CITY – October 26, 2016 – inContact, Inc., the leading provider of cloud contact center software and agent optimization tools, today announced Gartner, Inc., the world’s leading information technology research and advisory company, recognizes inContact as a Leader in its 2016 Magic Quadrant for Contact Center as a Service (CCaaS), North America report.

ICUC Recap: HelpSocial Talks Social Media at inContact User Conference

VIEW Oct 18, 2016
HelpSocial - ​Each year, inContact, the leading provider of cloud contact center software and workforce optimization tools, hosts an amazing user conference that brings together those from the inContact ecosystem. HelpSocial was invited to present to conference goers on Social Media as a service channel. ​Check out the highlights...