NICE Positioned as a Leader in Workforce Optimization by Independent Research Firm
Dec 3, 2021
Hoboken, N.J., December 2, 2021 – NICE (Nasdaq: NICE) announced today that it has been recognized as a Leader in “The Forrester Wave™: Workforce Optimization Platforms, Q4 2021” report. Giving NICE the highest possible scores across 21 criteria, the Forrester Research report cited that “NICE’s future-fit WFO platform is peppered with AI and analytics.” For a complimentary copy, click here.
NICE Recognizes Industry-Leading CXone Application Partners at Fourth Annual DEVone Partner Conference
Nov 23, 2021
Hoboken, N.J., November 23, 2021 –NICE (Nasdaq: NICE), today announced its 2021 DEVone Partner Award winners, who were recognized at the fourth annual NICE DEVone Partner Conference. More than 80 partners and NICE employees attended this virtual event where executives shared new DEVone program initiatives and the product roadmap for NICE CXone, the world’s #1 cloud customer experience platform.
NICE and Google Cloud Collaborate to Drive Smarter Digital Conversations and Improve Self-Service Experiences
Nov 18, 2021
Hoboken, N.J., November 18, 2021 – NICE (Nasdaq: NICE) today announced it is collaborating with Google Cloud to address the growing demand for more effective and automated customer self-service systems that integrate with traditional contact centers. NICE is integrating its cloud-based, AI-powered CXone customer experience platform – used by 85 of the Fortune 100 companies – with Google Cloud Contact Center Artificial Intelligence (CCAI), a group of APIs that bring the best of Google AI to contact center use cases. The combination will provide businesses with more sophisticated and efficient ways to engage and help customers across digital and voice touchpoints.
NICE CXone Named Overall Leader in 2021 SPARK Matrix™ for Contact Center as a Service Report
Nov 16, 2021
Hoboken, N.J., November 16, 2021 – NICE (Nasdaq: NICE) announced today that it has been recognized as the overall leader in the 2021 SPARK Matrix™ for Contact Center as a Service (CCaaS) report. The Quadrant Knowledge Solutions report, which provides market insights, competitive evaluation, and rankings for 23 vendors, gave NICE CXone the highest ratings in the technology excellence and customer impact performance parameters. The report also acknowledged CXone as the first platform to unify best-in-class omnichannel routing, analytics, workforce optimization, automation, and artificial intelligence on an open cloud foundation. For a complimentary copy of the report, click here.
NICE CXone Achieves Perfect Vendor Satisfaction Scores Across 15 Categories in DMG Consulting Report
Nov 1, 2021
Hoboken, N.J., November 1, 2021 – NICE (Nasdaq: NICE) today announced that CXone has received perfect 5.0 scores in 15 customer satisfaction categories across DMG Consulting’s 2021-2022 Cloud-Based Contact Center Infrastructure Product and Market Report. CXone was recognized for innovation and the current product, among others, in the report which evaluates the business, market and technological trends that are shaping the cloud-based contact center infrastructure segment. For a complimentary copy of the report, click here.
NICE, The Emmy Winner & Next Generation Of CX
Oct 27, 2021
Contact Centres - NICE Teams Up with Emmy Award Winner Eugene Levy to Present the Next Generation of Customer Experience with CXone in New Global Campaign – The campaign brings to life that almost is just not good enough in the era of digital consumers.
Trends in Contact Center Automation
Oct 13, 2021
No Jitter - Contact center vendors discuss customers' attitudes toward automation and lessons learned from their own CX automation deployments.
NICE Platform Answers Call for Hyper-Personal CX Tools
Oct 12, 2021
CRM Buyer - The age of digital adoption is well underway. This technology enables users to fully use digital tools to become entirely self-sufficient and competent. One of the most pressing needs for digital revitalization is enhancing customer relations.
Beyond CCaaS + WFO to CXi
Oct 12, 2021
No Jitter - NICE defines a new market that looks beyond the contact center to all customer experience entry points.
NICE Introduces the Next Leap in CX, Creating Frictionless Experiences Beyond the Contact Center with Customer Experience Interactions (CXi)
Oct 7, 2021
Hoboken, N.J., October 7, 2021 – NICE (Nasdaq: NICE) today announced the next leap in customer experience (CX) with the introduction of Customer Experience Interactions (CXi), a new framework of integrated NICE CXone cloud solutions. CXi empowers organizations to intelligently meet their customers wherever their journey begins, enables resolution through AI and data driven self-service and prepares agents to successfully resolve any customer needs event.