What is TCP/IP?
TCP/IP, which stands for Transmission Control Protocol/Internet Protocol, is a technical standard for how computers communicate with each other over the internet. TCP/IP was established in the 1970s by the Department of Defense for use on the Internet's predecessor. TCP and IP are separate protocols. Individually they aren't very useful, but together they allow very powerful capabilities. Without the common "language" of TCP/IP, there wouldn't be much of an internet.
IP is essentially a unique address for a computer. In a simple internet interaction, the initiating computer has an IP address and so does the receiving computer. TCP breaks the data the initiating computer is sending into packets and then reassembles it at the destination. Along the way, the packets might take separate routes and be routed through numerous other computers, but the IP address ensures the packets get to the right place. That's the magic of TCP/IP.
TCP/IP has some vulnerabilities. For example, data packets can get intercepted during transmission if you're using an unsecure connection, such as public Wi-Fi. As a solution, always use a secure connection like VPN.
How NICE can help
NICE is the market leader in providing customers the cloud contact center software they need to deliver consistently exceptional customer experiences. Benefits include:
- Modern ACD providing digital first omnichannel routing and increased business agility
- Integrated and comprehensive workforce management solutions to engage and empower contact center agents to achieve business goals
- Automation and artificial intelligence (AI) capabilities to enhance the customer experience and automate routine agent tasks
- Omnichannel customer journey management
CXone provides an intelligent, unified suite of applications covering the breadth of contact center management disciplines, simplifying administration and streamlining the user experience.
