Featured Awards

NICE CXone named a Leader in 2021 Gartner Magic Quadrant™ for Contact Centre as a Service

NICE CXone has been named a Leader for the seventh consecutive year and is the only Leader in both CCaaS and WEM reports…

Ventana Research 2021 Contact Centre in the Cloud Value Index

“The race to expand and enhance capabilities is highly competitive among all the vendors. NICE CXone led the industry in Capabilities in the 2021 Ventana Research Contact Centre in the Cloud Value Index, achieving strong results thanks to its rich combination of interaction handling, analytics and agent management tools.” Keith Dawson, VP & Research Director of Ventana Research

NICE CXone named a Leader in the Forrester Wave™: Contact-Centre-as-a-Service (CCAAS) providers, Q3 2020

CXone is top ranked in “current offering” and “strategy” categories and earns highest possible score in “market presence.”

Awards
gartner mq 2021
NICE CXone named a Leader in 2020 Gartner Magic Quadrant for Contact Centre as a Service
NICE CXone has been named a Leader while also achieving highest overall position for ability to execute in the 2020 Gartner Magic Quadrant for Contact Centre as a Service.
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the forrester wave q3 2020
NICE CXone named a Leader in the Forrester Wave™: Contact-Centre-as-a-Service (CCAAS) providers, Q3 2020
CXone is top ranked in “current offering” and “strategy” categories and earns highest possible score in “market presence.”
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NICE INCONTACT RANKED #1 BY OMDIA IN THE LATEST ANALYSIS
Omdia, a leading global technology research firm, has recognized the company as the market leader in the Omdia Decision Matrix, Selecting a Multichannel Cloud Contact Center Solution, 2020-21, ranking #1 overall in the technology assessment, execution assessment and market impact ratings.
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NICE INCONTACT CXONE WINS UK NATIONAL INNOVATION AWARD FOR DIGITAL-FIRST INNOVATION
CXone recognized for having 30+ digital channels for customer support.
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NICE INCONTACT CXONE WINS BRONZE STEVIE AWARD IN THE CLOUD CONTACT CENTER NEW VERSION CATEGORY
CXone honored for the value it brings to customers by making customer care services more efficient.
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NICE INCONTACT CXONE WINS SILVER STEVIE AWARD IN CLOUD PLATFORM CATEGORY
CXone again recognized for delivering innovation on a unified cloud customer experience platform.
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NICE INCONTACT CXONE WINS 2020 BIG INNOVATION AWARD
CXone recognized for innovation in seamless omnichannel customer experiences.
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frost and sullivan best practice award
NICE INCONTACT RECOGNISED WITH FROST & SULLIVAN 2020 BEST PRACTICES AWARD
“For its strong overall performance, NICE inContact is recognised with Frost & Sullivan’s 2020 Competitive Strategy Innovation and Leadership Award.” Federico Teveles, ICT Analyst
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