Awards

Awards & Recognition

NICE continues to be recognized by 3rd party organizations for outstanding customer service and leadership in the Contact Center as a Service market. Check out the list below for the awards and recognition that our industry-leading CXone software has garnered.

Featured Awards

Ventana Research 2021 Contact Center in the Cloud Value Index

“The race to expand and enhance capabilities is highly competitive among all the vendors. NICE CXone led the industry in Capabilities in the 2021 Ventana Research Contact Center in the Cloud Value Index, achieving strong results thanks to its rich combination of interaction handling, analytics and agent management tools.” Keith Dawson, VP & Research Director of Ventana Research

Learn More

NICE CXone named a Leader in 2020 Gartner Magic Quadrant for Contact Center as a Service

NICE CXone has been named a Leader while also achieving highest overall position for ability to execute in the 2020 Gartner Magic Quadrant for Contact Center as a Service.

Learn More

NICE INCONTACT CXONE NAMED A LEADER IN THE FORRESTER WAVE™: CONTACT-CENTER-AS-A-SERVICE (CCAAS) PROVIDERS, Q3 2020

CXone is top ranked in “current offering” and “strategy” categories and earns highest possible score in “market presence.”

Learn More

Awards

2021 2020 2019 2018

Ventana Research 2021 Contact Center in the Cloud Value Index

Learn More

NICE INCONTACT WINS A 2021 BEST USABILITY AWARD IN CONTACT CENTER SOFTWARE FROM TRUSTRADIUS

“Buyers have a wide range of Contact Center options to choose from,” said Megan Headley, VP of Research at TrustRadius. “NICE inContact CXone earned a Best of award for usability based directly on feedback from their customers. Reviewers on TrustRadius highlight the product's easy call management, reporting, and dashboard features"

Learn More

2020 CCW EXCELLENCE AWARD

These awards honor individuals or teams who have made a commitment to driving superior contact center and customer experience performance.

Learn More

2020 CRM INDUSTRY LEADER AWARD

These awards recognize out-of-the box approaches to cloud contact center infrastructure.

Learn More

ICMI GLOBAL CONTACT CENTER AWARDS (BEST NEW TECHNOLOGY SOLUTION)

These awards recognize companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments within the contact center industry.

Learn More

NICE INCONTACT HONORED WITH THE FROST & SULLIVAN BEST PRACTICES AWARD

The 2020 Australia Cloud Contact Center Growth Excellence Frost Radar Award is awarded to recipients based on innovation scalability, research and development, product portfolio, mega trends leverage, customer alignment, growth pipeline, vision and strategy, sales and marketing, revenue growth, and market share growth.

Learn More

NICE INCONTACT NAMED MARKET SHARE LEADER BY DMG CONSULTING

“In the wake of the COVID-19 pandemic, the cloud has emerged as a powerful tool to ensure business continuity amid rapidly changing industry environments. Leading cloud-based contact center solutions providers are enabling contact centers to take advantage of the lessons learned from 2020 and thrive in the years to come.” Donna Fluss, president DMG Consulting

Learn More

NICE INCONTACT RECOGNIZED IN EIGHT DIFFERENT CATEGORIES IN G2’S “BEST OF” 2021 SOFTWARE AWARDS

NICE inContact was recognized as the highest-ranking contact center software product in seven different categories in G2’s “Best of” 2021 software awards. The company outranked competitors in Small Business Products, Mid-Market Products, Enterprise Products, Customer Service, EMEA Sellers, Software Sellers and Software Products.

Learn More

NICE INCONTACT RECOGNIZED WITH FROST & SULLIVAN 2020 BEST PRACTICES AWARD

“For its strong overall performance, NICE inContact is recognized with Frost & Sullivan’s 2020 Competitive Strategy Innovation and Leadership Award.” Federico Teveles, ICT Analyst

Learn More

NICE INCONTACT WINS A 2021 TOP RATED AWARD IN THREE CATEGORIES ON TRUSTRADIUS

The company was recognized as a Top Rated software in the Contact Center Operations, Sales Dialer and Call Recording categories.

Learn More

NICE INCONTACT WINS GOLD STEVIE AWARD IN THE CONTACT CENTER SOLUTION – NEW VERSION CATEGORY

“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business.” Maggie Gallagher, Stevie Awards president

Learn More