Awards & Recognition

“The race to expand and enhance capabilities is highly competitive among all the vendors. NICE inContact led the industry in Capabilities in the 2021 Ventana Research Contact Center in the Cloud Value Index, achieving strong results thanks to its rich combination of interaction handling, analytics and agent management tools.”

Keith Dawson, VP & Research Director of Ventana Research

“In the wake of the COVID-19 pandemic, the cloud has emerged as a powerful tool to ensure business continuity amid rapidly changing industry environments. Leading cloud-based contact center solutions providers are enabling contact centers to take advantage of the lessons learned from 2020 and thrive in the years to come.”

Donna Fluss, president DMG Consulting

“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business.”

Maggie Gallagher, Stevie Awards president

The 2020 Australia Cloud Contact Center Growth Excellence Frost Radar Award is awarded to recipients based on innovation scalability, research and development, product portfolio, mega trends leverage, customer alignment, growth pipeline, vision and strategy, sales and marketing, revenue growth, and market share growth.

NICE inContact was recognized as the highest-ranking contact center software product in seven different categories in G2’s “Best of” 2021 software awards. The company outranked competitors in Small Business Products, Mid-Market Products, Enterprise Products, Customer Service, EMEA Sellers, Software Sellers and Software Products.

The company was recognized as a Top Rated software in the Contact Center Operations, Sales Dialer and Call Recording categories.

“Buyers have a wide range of Contact Center options to choose from,” said Megan Headley, VP of Research at TrustRadius. “NICE inContact CXone earned a Best of award for usability based directly on feedback from their customers. Reviewers on TrustRadius highlight the product's easy call management, reporting, and dashboard features"

These awards recognize companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments within the contact center industry.

These awards recognize out-of-the box approaches to cloud contact center infrastructure.

These awards honor individuals or teams who have made a commitment to driving superior contact center and customer experience performance.

“For its strong overall performance, NICE inContact is recognized with Frost & Sullivan’s 2020 Competitive Strategy Innovation and Leadership Award.”

Federico Teveles, ICT Analyst

“For its strong overall performance, NICE inContact is recognised with Frost & Sullivan’s 2020 Competitive Strategy Innovation and Leadership Award.”

Federico Teveles, ICT Analyst

NICE inContact has been named a Leader while also achieving highest overall position for ability to execute in the 2020 Gartner Magic Quadrant for Contact Centre as a Service.

CXone is top ranked in “current offering” and “strategy” categories and earns highest possible score in “market presence.”

Omdia, a leading global technology research firm, has recognized the company as the market leader in the Omdia Decision Matrix, Selecting a Multichannel Cloud Contact Center Solution, 2020-21, ranking #1 overall in the technology assessment, execution assessment and market impact ratings.

CXone recognized for having 30+ digital channels for customer support.

CXone honored for the value it brings to customers by making customer care services more efficient.

CXone again recognized for delivering innovation on a unified cloud customer experience platform.

CXone recognized for innovation in seamless omnichannel customer experiences.

NICE inContact named a Leader and achieves the highest and furthest overall position for ability to execute and completeness of vision in the 2019 Gartner Magic Quadrant for CCaaS, North America. 

CXone recognized for delivering innovation on a unified cloud customer experience platform.

NICE inContact "far outpaced all competitors" for second consecutive Contact Center Infrastructure win.

CXone honored as best-in-class solution that improves customer relationships.

CXone cloud customer experience platform is recognized again for innovation.

CXone cloud customer experience platform is recognized again for innovation.

Customers give CXone a perfect score in overall vendor satisfaction and ease of doing business.

Gartner’s latest report can assist in your plans for selecting a cloud contact center solution.

NICE inContact achieves the highest overall position for our ability to execute as a recognized leader for the fourth consecutive year.

CXone is recognized for innovating customer service technology and improving the customer experience.

The Stratus Awards recognize companies innovating in the cloud and providing offerings that are truly differentiated in the market.

NICE inContact chosen for promoting and driving diversity inclusion and measures helping transform technology culture.

NICE inContact CXone achieved a top three rating in six out of seven evaluation categories – more than any other product in the Cloud Value Index, earning the #1 overall ranking in the Value Index.

NICE inContact recognized for its commitment to improving the customer experience and providing a platform for leadership, vision, innovation and strategic accomplishments within the industry.

Judges comments included: “Best use of empirical data and customer testimonials I've seen so far.” “Great product, well-written nomination. Thanks for providing customer materials that demonstrate how they benefit from the product.”

NICE and NICE inContact sweep the CRM Service Leader Awards winning in Contact Center Infrastructure, Workforce Optimization and Analytics.

NICE inContact earns highest scores for technology capabilities and execution, validating the company’s strength and position in the market.

For Third Consecutive Year, NICE inContact is named a Leader in the cloud contact center space for our completeness of vision and ability to execute.

In a comprehensive survey of the cloud contact center market, DMG found that NICE inContact's customers ranked them highest across a wide range of customer satisfaction metrics.

The BIG Innovations Awards recognizes those who have brought new ideas to life and seek to change the way we all experience the world. For more information about the BIG Innovation awards, visit www.bintelligence.com/big-innovation-awards/

Frost & Sullivan announced that NICE inContact has won the 2016 North American Hosted/Cloud Automatic Call Distribution and Workforce Optimization Market Leadership Award.

Learn why Gartner positioned NICE inContact as a leader in the contact center as a service market for the 2nd year in a row!

inContact is Gold Winner in the Cloud Computing/SaaS category and Silver Winner in Technology Innovations – Best Product or Service of the Year.

NICE inContact was recognized and acknowledged for exhibiting excellence and making the biggest impact in the customer engagement industry.

IDC ranked NICE inContact a leader of the cloud contact center market in their latest 2016 MarketScape report.

Customer Magazine has selected NICE inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year.

The Top 25 consistently features worldwide brands including Salesforce, Microsoft, IBM, Google, HP, Dropbox, and Carbonite.

In a comprehensive survey of the cloud contact center market, DMG found that NICE inContact's customers ranked them highest across a wide range of customer satisfaction metrics.

Frost & Sullivan’s Best Practices Awards recognize companies throughout a range of regional and global markets for superior leadership, technological innovation, customer service, and strategic product development.

Gartner's "Magic Quadrant for Contact Center as a Service (CCaaS)", evaluates vendors based on completeness of vision and ability to execute.

Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2015–16