About NICE inContact

inContact is now NICE inContact

We are bringing together NICE and inContact solutions to more effectively meet today’s omnichannel contact center needs with our CXone unified cloud customer experience platform. As NICE inContact we are continuing our mission to help customers achieve their business goals, with market-leading cloud technology, outstanding expertise and service delivery, and an extensive, diverse partner ecosystem. For more information, see our press release.

We transform the way contact centers achieve their customer experience goals.

We believe one-on-one customer interactions have a real and lasting impact on people’s lives. It’s a belief that inspires us to relentlessly innovate in the cloud and find smarter ways to transform one-on-one experiences and help contact centers achieve their goals. It’s what’s made us the global leader in cloud contact center software.

A Proven Path to Success

Through a powerful combination of our technology, people and partners, we help organizations transform their customer experience into a business-driving competitive advantage. We make it easy for contact centers to win every customer interaction, deliver great customer experiences, and achieve their business goals—all from the flexibility and reliability of the cloud.

Recognized as a market leader by Gartner, Ventana, Ovum, Frost and DMG, NICE inContact supports over 275,000 contact center agents in enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions.

Company Facts

Industry's best-published service level agreement of 99.99%
14 years in the cloud
Used by 315,000 cloud contact centre agents
85 of Fortune 100 clients
Used in over 100 countries

What Our Customers Say

“Our business has grown dramatically since we switched to NICE inContact.”

Jill Blankenship

President

Frontline Call Center

Watch Video

“NICE inContact makes you more efficient — your calls get answered faster and it’s the best bang for your buck.”

Vincent Speitel,

211 San Diego

Landauer

Watch Video

"Moving to the cloud gave me some real advantages over competitors with speed and flexibility."

Sarah McElwee

KBM Group

Watch Video

Ready to transform the way you achieve your customer experience goals ?