CXsuccess
Professional Services
Get Quote Our Call Center Experts at Your Service
We do more than “switch-on” your new transformative cloud contact center. CXsuccess Professional Services empower your success by bringing our experts, knowledge, tools and techniques together with your experts to build your new contact center.
With each engagement, we always deliver our very best to help you succeed. When you need hands-on assistance, we deliver expert services. When you need guidance, we offer training and consultation. And when you want to DIY, we provide an enhanced self-service experience with enterprise-class resources. At every step of your journey, we help you achieve your CX goals and drive improvement and innovation.
Expert People
- Accurate data to measure results and make operational decisions
- Ability to meet contact centre utilisation and staffing requirements
- Improved FCR, AHT and CSAT with improved systems integration
Proven Process and Tools
- Go live with confidence
- Achieve ROI faster
Built for your success
- Minimise downtime
- Improve operational efficiencies
- Improve agent satisfaction
- Improve customer experience and satisfaction
How We Do It
Using tested and proven project management methodology, the NICE inContact Professional Services team carefully lays the necessary groundwork for success throughout each phase of your project, customising and configuring solutions and processes to help you achieve the best possible business outcomes for your contact centre — now, and in the future.
