Gain faster answers with less effort as we collaborate together
- Voice as a Service
- Workforce Optimisation
- Outbound Dialing
- Reporting and Analytics
- Customer Journey
- Omnichannel routing, Workforce Management, customisation with APIs, and more.
Choose from proven success packages for the best engagement plan for your business needs.Select the package that’s best suited to your contact centre – options for contact centre businesses of all sizes.
All CXone customers receive our success basic package with their NICE inContact service, which includes:
- Access to global 24/7/365 omnichannel technical support via preferred channel
- Access to an active online Customer Community, featuring our comprehensive enterprise-class knowledge base and enhanced self-service experience
For more robust needs – including priority call routing and priority case handling options – you can choose from enhanced support packages available by monthly subscription.
Most enhanced CXsuccess packages include monthly hours with a designated Customer Success Advisor who proactively works with you throughout your journey to help ensure that you realise value and continually achieve desired business results. Contact your NICE inContact representative for more details or to upgrade your success package.
- Enjoy one-stop “power-search” for topics across help documentation, knowledge base articles, and customer discussion using our powerful federated search
- Register for webinars to see latest product features or learn from experts through regularly updated Customer Events & Announcements
- Talk to other customers, ask questions, share best practices and post your feedback in Discussions
- Connect one-on-one with other members to network, seek advice, and share ideas using Personal Messages
- Submit, track, and vote for product enhancements through the IdeaConneXion
“The customer support is very good. I can get a hold of people quickly, whether it be my Account Executive or Technical Manager. I just text them, and they are accessible, knowledgeable, and if they do not have an answer, they get it within a few days.”
“Excellent customer support - very detailed and concise!”
“Any issues I have had were promptly resolved. Your Support team is great and seems well trained on your product. Keep up the great work!”
"All of my service experiences have been top notch.”