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Resource library

Omdia Decision Matrix: selecting a multichannel cloud contact centre solution, 2020-21

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Customers are demanding digital engagement - is your business listening?

Customers have made it clear – they want digital-first service when engaging with contact centers. And companies that listen gain a competitive advantage that includes added revenue; reduced agent training; increased customer retention; improved issue resolution rates and more. Learn new best practices that’ll help your team successfully deliver the CX customers now demand. Plus, catch up on the latest digital trends and strategic tactics.
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NICE IEX WFM Integrated

NICE IEX WFM Integrated is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center staffing and employee engagement challenges. Artificial intelligence (AI) powers the industry’s most accurate omnichannel forecasting engine, and machine learning simulation modeling ensures a smarter, more precise schedule every time...
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How to make the Work-from-home contact centre work for agents, customers, and you

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Customer Stories

Why do more successful small businesses choose NICE inContact CXone?

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Customer Stories

Dover Food Retail expands internationally and centralizes all contact center locations on CXone

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Customer Stories

Toyo Tires: Work From Anywhere with CXone – even a hot air balloon!

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Customer Stories

2degrees Mobile: Delivering exceptional customer and agent experiences with CXone

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Customer Stories

Global electronics manufacturer embraces digital customer service with NICE inContact CXone

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Customer Stories

Wine country gift baskets aims to provide world class customer service

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Customer Stories

Marketing services company increases client acquisition rates and reduces onboarding time by 83% with CXone

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Customer Stories

Mobile Mini relies on CXone for outstanding customer service and improved operational efficiency

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Customer Stories

ECSI delivers big results for higher education

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NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that build deeper brand loyalty and relationships that last. With NICE inContact CXone™, the industry’s most complete cloud customer experience platform, we enable an exceptional agent and customer experience—every time and on every channel. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
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