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NICE CXone Enterprise Cloud Contact Center Software Helps Zebra Go Global


Zebra Technologies manufactures and sells marking, tracking and computer printing technologies for supply chains, retail, healthcare and government sectors. Zebra-brand printers are used by more than 90 percent of Fortune 500 companies. Their contact centers are located in 52 countries and they were ready to take their enterprise operation to the cloud with NICE CXone. Within a few weeks their international implementation was complete and Zebra was reaching their vision of global consistency.

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Hear how IVR provides your customers with a positive call experience by getting them to the right agent with the right skills the first time.