Turn Your Team into a High Performance Engine
Your agents are your greatest asset when it comes to customer satisfaction. Create an optimal environment for your team and the value spills over to your customer experience.
CXone Workforce Optimization (WFO) gives you a simple, yet powerful set of tools to drive efficiency in your contact center, regardless of size. From interaction recording to workforce management and quality management, NICE inContact offers a full portfolio of WFO products that will transform your contact center performance from good to great.