Overview
What do customers really think about your CX? Our 2019 CX Transformation Benchmark findings show a huge discrepancy between what businesses think they provide and what customers actually experience.
Inside this webinar, you’ll discover how your contact centre can close the customer service gap and build a stronger customer experience strategy. starting today. Stream the webinar now!
Contact Center KPIs (Webinar)
Want to keep critical call center service levels top-of-mind? Discover what you can do with CXone and Amazon Alexa! In this webinar, you’ll hear Nadim Hajje, Vice President, Information Technology & Data Analytics at Omega World Travel, discuss the award-winning Omegalytics which integrates CXone reporting with Amazon's Alexa voice assistant.
Digital-first customer service
How to eliminate the traditional barriers to exceptional digital-first customer service and serve your customers in their channel of choice.
Government Cloud Contact Center Technologies (PDF)
Now more than ever, citizens expect to be able to contact governments during both business and non-business hours. This may have been previously been a challenge for government institutions — but things just got a whole lot easier thanks to cloud contact center technologies. In our latest white paper, we reveal solutions for government agencies trying to better connect with citizens such as public sector pain points, security solutions and implementation and system management.