Customer Stories

Best Practice: Use Speech Analytics to Optimize Performance

Overview

Hear from NICE inContact Customer, Expivia on how they are leveraging Interaction Analytics to achieve their KPI's and Deliver an exceptional Customer Experience.

Datasheets

CXone Agent for Zendesk Datasheet

Enhance the Value of Your CRM Keeping contact center agents focused and productive is easier when their work takes place within the familiar CRM environment they know. CXone Agent for Zendesk displays contact handling controls, along with contact and customer information, in a single, unified interface—their Zendesk Console. With quick and easy access to the tools and information they need, agents can handle more interactions in less time—and deliver more personalized service to every customer. CRM data can be used to identify customers and connect them to the ideal agent, improving first-call resolution, average handle time, and customer and agent satisfaction. CXone Agent for Zendesk deploys in hours and scales as your business needs evolve.

Webinars

Enhancing the citizen experience through Workforce Engagement

Government agency contact centers have made great strides in providing outstanding experiences to citizens. But now it’s important to track that progress with tools that go beyond surveys. NICE inContact’s FedRAMP-authorized, fully integrated CXone cloud solutions boost and measure citizen engagement, gain deeper insights and help meet today’s government CX mandates.

White Papers

The State of Agent Experience and Engagement in Today’s Contact Centres