Because residents depend on United Way of Connecticut for essential health and human services, its contact center agents periodically worked from home to ensure continuity in case of a disaster. So when the coronavirus struck, the organization was ready. The CXone cloud platform enabled agents to move to working from home in less than a week, all while handling massive call volumes. United Way was even able to transition its two additional contact centers to CXone in just a couple of days.
211 LA County partners with Expivia to scale their business in days in pandemic response
211 LA County non-emergency hotline scaled their business in days without missing a beat as part of their COVID-19 response. Hear how they plan for natural disasters and how true partnership and customer community really paid off for their COVID-19 response as they engaged Expivia as a trusted and knowledgeable cloud partner to scale their business in days.
CXone Enables Robust Response from 211 LA County
Southern California residents have long relied on the 211 LA County lifeline for health and human services. But increasingly, the agency’s 60 contact center agents are called upon to respond when disasters strike—not only in the region but also in other parts of the country. The unified CXone cloud CX platform has given 211 LA the agility, scalability, flexibility and security it needs to respond quickly and seamlessly to virtually any situation.
Expivia Interaction Marketing Group stays competitive with CXone ‘Best in Class’ solutions
In a matter of just a few years, start-up BPO Expivia Interactive Marketing Group has scaled from four to more than 500 agents, building an impressive portfolio of clients along the way. How did a startup company do it? Expivia’s CEO credits NICE inContact and its unified CXone cloud contact center CX platform and innovative solutions with helping him build his company with the ability to differentiate from competitors and offer clients outstanding CX at a reasonable cost.