United Way Austin Increases Speed to Answer by 26% with NICE inContact

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United Way for Greater Austin helps residents navigate the complex system of health and human services in Central Texas. Their call specialists connect the community to more than 30,000 nonprofit and government resources in the 10 counties they serve. United Way Austin’s goals were to create a better customer and agent experience. With NICE inContact CXone, they were now able to make data-driven decisions to improve their operations and grow their offerings.